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Lifetime Warranty

 

Every item sold by Maven Jewelry is covered by a 100% Satisfaction Guarantee.

You might be wondering what what that means. A lifetime warranty is a common feature of all of our goods. We provide hassle-free exchanges and refunds. Be at ease. You are in capable hands! We will make things right if you are unhappy with your purchase for any reason. We swear! See our complete policies below.

Returns and exchanges without hassle

Have you ordered the wrong size or want to request a different style? Not a problem at all! After receiving your order, you have 60 days to replace your ring.

Returns

A 30 day no-questions-asked return period begins the day after you get your product.

Broken Items

Send us an email at info@themavenjewelry.com as soon as possible with a picture if your item arrived damaged, and we will help you.

Do you need to return or exchange your ring or do you want more details? Come to our returns area.

*Please note that there may be a 20% restocking fee for rings that are returned for refunds or exchanges but are worn, used, or not in brand-new condition.

Lifetime Warranty

At Maven Jewelry, we are confident in the excellence of all of our creations. This is why we had you in mind while creating our Lifetime Warranty! We have you covered whether you get an item with a manufacturing flaw, run into a problem while wearing it, or just need your item resized!

Production Errors

Any manufacturing flaws in our jewelry are covered by our Lifetime Warranty at no additional cost to you. Please send us an email at info@themavenjewelry.com with the following details if you think there was a manufacturing defect with your item to begin the claim procedure.

- Crisp images of the jewelry in question from all sides.

- Your name, the order number, or the email address you used to make the purchase.

Our team will give further guidance on how to proceed after receiving this data and having an opportunity to examine the item's circumstances.

Maintenance & Repairs

We recognize how precious your jewelry is to you and that, like all fine jewelry, it may be impacted by events unrelated to the production process. Rings are susceptible to damage because they are constantly in use on our hands. There's no need to be concerned because, for a modest service charge, our Lifetime Warranty also covers all of our products' non-manufacturing-related repairs and sizing services.

Please send us an email at info@mavenjewelry.com with the following information if you would want your item to be repaired or serviced in accordance with this method.

- Information on the kind of service that is being asked for.

- Detailed images showing every side of the item in question.

- Your name, the order number, or the email address you used to make the purchase.

Our team will offer more guidance on what to do after receiving this information.

The Fine Print

It's critical to remember that not all claims will be regarded as manufacturing flaws. The following are just a few instances of typical jewelry problems that aren't considered production flaws:

- Fading or discoloration brought on by contact with harsh chemicals present in commonplace goods or by exposure to swimming pools, hot tubs, or bathing.

- Items that have been accidentally damaged or that have been bent, caught, or worn out due to normal wear.

- Stones dropping out as a result of wear-related chipping, bent prongs, or misshaped settings.

Please be aware that things that are lost or stolen are not covered by our warranty.

Please note that any upkeep, repairs, sizing changes, or other services like soldering made by a person other than Modern Gents void the product's warranty.